Refund policy
At Myra Gems, we follow a transparent and customer-friendly return and exchange process for eligible orders.
Returns
- Products are eligible for return within 7 days of delivery
- Items must be unused, unworn, undamaged, and in original condition
- Original packaging, invoice, and gemstone certificate (if applicable) must be included
- Once the returned product is received and inspected, approved refunds are processed within 5–7 business days to the original payment method
Exchanges
- Products are eligible for exchange within 30 days of delivery
- Exchanges can be made for another design or gemstone of equal or higher value
- Products must be unused, untampered, and returned in original packaging with all documents
Pickup & Shipping for Returns / Exchanges
- Return or exchange pickups are arranged through authorised courier partners for eligible locations in India
- Pickup availability depends on the serviceability of the customer’s location
Non-Returnable Items
- Custom-made or engraved jewellery is not eligible for return
- Such items may be eligible for exchange only, subject to inspection and approval
EMI Orders
- Orders placed using EMI payment options are not eligible for refunds
- Only exchanges are permitted for EMI orders, as per the payment provider’s terms
Important Notes
- Products showing signs of wear, damage, or misuse will not be accepted
- Refunds are processed only after quality verification of the returned product
Customer Support
Email: care@myragems.com