Terms and Conditions

Terms & Conditions

Welcome to Myra Gems.

These Terms & Conditions govern your use of our website myragems.com and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. Business Information

  • Brand Name: Myra Gems
  • Website: https://www.myragems.com
  • Customer Support Email: care@myragems.com

Myra Gems operates as an online jewellery retailer offering natural gemstone jewellery to customers in India and select international locations.

2. Eligibility to Use the Website

  • You are at least 18 years of age, or
  • You are using the website under the supervision of a parent or legal guardian
  • You agree to provide accurate and complete information when placing an order

3. Product Information

  • All products are described as accurately as possible
  • Natural variations in colour, texture, or appearance may occur due to gemstone characteristics and display settings
  • Product images are for representation purposes only and may differ slightly from the actual product
  • Myra Gems does not guarantee that all content is error-free but makes reasonable efforts to ensure accuracy

4. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) unless stated otherwise
  • Prices are subject to change without prior notice
  • Applicable taxes and shipping charges are displayed at checkout

Accepted Payment Methods

  • Credit & Debit Cards
  • UPI
  • Net Banking
  • EMI (subject to payment provider terms)
  • Cash on Delivery (COD) for eligible locations

5. Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance
  • Myra Gems reserves the right to cancel or refuse any order due to payment issues, incorrect pricing, unavailability of stock, or verification requirements

Cancellation

  • Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier
  • Once an order is processed or shipped, cancellation is not permitted

6. Shipping & Delivery

  • Orders are shipped as per our Shipping Policy available on the website
  • Delivery timelines are estimates and may vary due to logistics, courier delays, or external factors
  • Myra Gems is not liable for delays beyond its reasonable control

7. Returns, Refunds & Exchanges

  • All returns, refunds, and exchanges are governed by our Return & Exchange Policy
  • Eligibility is subject to inspection and verification
  • Custom-made or engraved jewellery is not eligible for return

8. Certifications & Authenticity

  • Gemstones sold by Myra Gems are natural and provided with Myra certification and Authenticity Card
  • Certification details are product-specific.

9. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Myra Gems and protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability

  • Myra Gems shall not be liable for any indirect, incidental, or consequential damages
  • Liability, if any, shall not exceed the value of the product purchased
  • Gemstone benefits described on the website are based on traditional beliefs and should not be considered medical or guaranteed advice.

11. User Conduct

  • Use the website for unlawful purposes
  • Provide false or misleading information
  • Attempt to interfere with the website’s functionality or security

Violations may result in suspension or termination of access.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this website, you consent to the collection and use of information as described therein.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, India.

14. Changes to Terms

Myra Gems reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on the website. Continued use of the website constitutes acceptance of updated terms.

15. Contact Information

Email: care@myragems.com